Terms and Conditions

1. Introduction

Welcome to ScuffSmith Auto LLC. ScuffSmith Auto LLC ("ScuffSmith Auto LLC," "we," "us," or "our"), operates this website and provides mobile auto body repair services. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

2. Service Description

ScuffSmith Auto LLC provides mobile auto body repair services in the Des Moines Metro Area area, including Ankeny, Clive, Grimes, Huxley, Slater, Waukee, Altoona, Johnston, Bondurant, Urbandale, Des Moines, Polk City, West Des Moines, Windsor Heights. Our services include but are not limited to:

• Paint repair and touch-ups
• Dent removal and repair
• Scratch and scuff repair
• Bumper repair
• Minor collision repair
• Mobile on-site service at customer locations

3. Estimates and Pricing

All estimates provided by ScuffSmith Auto LLC are approximate and subject to change upon physical inspection of the vehicle. Final pricing may vary based on:

• Actual extent of damage discovered during repair
• Hidden damage not visible in photos or initial assessment
• Parts availability and pricing changes
• Additional work requested by customer

Payment is due upon completion of services unless otherwise agreed in writing. We accept cash, check, and major credit cards. A deposit may be required for larger repairs.

4. Appointment Scheduling and Cancellation

Appointments are scheduled based on availability and confirmed via phone or email. We require:

• At least 24 hours notice for cancellations or rescheduling
• Adequate workspace at service location (driveway, parking area, etc.)
• Access to electrical outlets if required for specific repairs
• Weather-permitting conditions for outdoor repairs

No-shows or cancellations with less than 24 hours notice may result in a cancellation fee. We reserve the right to reschedule appointments due to weather conditions or equipment issues.

5. Service Limitations

While we strive to provide comprehensive mobile repair services, certain repairs may require shop facilities. We will inform you if your vehicle needs to be taken to a body shop for:

• Major structural damage
• Frame straightening
• Complete panel replacement requiring welding
• Repairs requiring specialized equipment not available in mobile units

Safety is our priority. We reserve the right to decline service if conditions are unsafe or if the repair cannot be performed to our quality standards in a mobile setting.

6. Warranties and Guarantees

ScuffSmith Auto LLC stands behind our work with the following warranties:

• Workmanship Warranty: 1 year guarantee on labor and paint application
• Paint Warranty: Warranty against peeling, flaking, or excessive fading
• Parts Warranty: Manufacturer warranty applies to all parts used

Warranties do not cover damage from accidents, abuse, neglect, or normal wear and tear occurring after repair. To maintain warranty coverage, customers must follow care instructions provided.

7. Liability and Insurance

ScuffSmith Auto LLC is a licensed and insured auto body repair business. However, we are not responsible for:

• Pre-existing damage not related to current repair work
• Damage to customer property not directly caused by our services
• Loss of vehicle use during repair period
• Consequential or indirect damages

Customers are responsible for maintaining their own vehicle insurance. We recommend verifying coverage for repairs with your insurance provider before service.

8. Photo Submissions

When you submit photos of your vehicle for estimate purposes:

• You retain ownership of your photos
• You grant ScuffSmith Auto LLC a license to use photos for estimate preparation
• Clear, well-lit photos help ensure accurate estimates
• We may request additional photos if initial submissions are unclear

ScuffSmith Auto LLC may use before/after photos for marketing purposes with your permission.

9. Intellectual Property

All content on the ScuffSmith Auto LLC website, including text, graphics, logos, images, and software, is the property of ScuffSmith Auto LLC or its licensors and is protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution is prohibited.

10. User Conduct

When using our website or services, you agree not to:

• Provide false or misleading information
• Use our services for any illegal purpose
• Interfere with or disrupt our website or services
• Attempt to gain unauthorized access to our systems
• Harass or abuse our staff or technicians

We reserve the right to refuse service to anyone who violates these Terms or engages in inappropriate behavior.

11. Third-Party Services

Our website may contain links to third-party websites or use third-party services (such as scheduling forms or payment processors). ScuffSmith Auto LLC is not responsible for the content, privacy practices, or terms of service of third-party sites. Your use of third-party services is at your own risk.

12. Dispute Resolution

These Terms are governed by the laws of the state of Iowa. Any disputes arising from these Terms or our services will be resolved in the courts of Iowa. We encourage customers to contact us directly at service@scuffsmith.com to resolve any concerns before pursuing legal action.

13. Changes to Terms

ScuffSmith Auto LLC reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We will update the "Last Updated" date at the top of this page when changes are made.

14. SMS/Text Messaging Program

By providing your phone number and opting in to receive text messages from ScuffSmith Auto LLC, you consent to receive SMS/MMS messages related to our services. These messages may include:

• Appointment confirmations and reminders
• Estimate follow-ups and service updates
• Scheduling notifications
• Promotional offers and discounts

Opt-Out

You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from ScuffSmith Auto LLC. After opting out, you will receive a one-time confirmation message, and no further messages will be sent unless you re-subscribe.

Help

For assistance, reply HELP to any message or contact us at service@scuffsmith.com.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. ScuffSmith Auto LLC is not responsible for any charges incurred from your carrier for receiving text messages.

Message Frequency

Message frequency may vary based on your service activity and interactions with ScuffSmith Auto LLC. SMS opt-in is not a condition of purchasing any goods or services.

Carrier Liability Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. ScuffSmith Auto LLC is not responsible for messages that are not received due to carrier issues, device incompatibility, or other factors outside our control.

Age Restriction

You must be at least 18 years of age to opt in to the ScuffSmith Auto LLC SMS/text messaging program. By opting in, you confirm that you are 18 years or older.

Privacy & No Sharing

We will not sell, share, or distribute your phone number or SMS/text messaging opt-in consent to any third parties for their marketing purposes. Your SMS consent and phone number are used solely by ScuffSmith Auto LLC for the purposes described above. For more information on how we handle your data, please see our Privacy Policy.

15. Contact Information

If you have questions about these Terms and Conditions, please contact us: